What to expect when working with us
What it means to work with us, is to be prepared. Outlined below are the basics about how we work. Please read through carefully to ensure that our processes work for you. If you have any questions, please don’t hesitate to shoot us an email. If everything looks good, the next steps are outlined at the end of this page!
There’s no “I” in team, right? For this reason, we require you to work with us as a team. We’re able to share the load and bounce ideas off of one another. If you are not prepared to be a team with us, we might not be the right fit.
Office Hours + Communication
We work Monday-Friday from 9am to 5pm PST.
During your project we will primarily use email or a project management system to communicate. This helps keep everything organized and in one place.
We do our best to reply to all communication regarding active projects with 24 hours (during office hours) and expect the same of you.
If you’d like to chat via phone or in-person during your project, you can schedule a meeting. Scheduling meetings keeps our work from being interrupted and allows us to focus on your project!
Every project and business is unique, so you will be provided with a custom estimate based on your individual requirements, this document will outline all the elements that are included, number of revisions and other necessary information.
What We Need From You
To build your website properly, we need your content before we begin. This includes text copy and any images you want on your website.
Starting with the content lets us focus the design around your content and highlight the important aspects to funnel visitors where you want them to go. It also saves time, money, and helps keep the project on track.
Process & Timeline
The overall process varies slightly from project to project, but this timeline outlines the general milestones and we’ll do our best to stick to it, or let you know if your project will vary greatly from what is outlined below.
As a business owner, you understand how important it is to be paid on time. If you wish to move forward with the project, here is the schedule for payments
- 50% due upon acceptance of the proposal and contract before work commences
- 50% plus any incurred additional hourly fees no later than 14 days after receipt of finished product
We will launch the website and/or provide final files after the final balance is paid. We accept payments via ACH and credit card.
Sometimes things don’t go the way we expect them to. If at some point, either of us decides our working relationship is failing, then we can submit the desire to part ways in writing and payment for all work completed until that point will be due.