Website Maintenance & Support

Did you know that hackers look for sites that aren’t updated? They have programs that scan the web to find websites like yours. Sometimes it can even be impossible to get your site back up and running.

Free up your time

We understand you’re busy and updating your website probably isn’t on the top of your list of priorities. That’s where we come in!

Need to replace an image? Check. Update copy on your home page? Check. We do this all the time so let us take care of the details for you, so you don’t have to.

Benefits of website maintenance

Websites are long-term commitments and need constant care and attention. They need to be regularly updated to stay free of bugs and hackers. Our website maintenance plans off you peace of mind.

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Safe And Secure

No Downtime

Stress Free

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Cancel Anytime

Website Maintenance & Support Pricing

*Support time is generally limited to tasks that take under 30 minutes (ex. swapping out images, changing copy, bug fixes, and small design tasks). Support time does not include feature requests, site re-designs, or major dev work.

Website Maintenance Plan Features

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Support Time

Use this time for content updates, design updates, small SEO tweaks, and bug fixes.

Unused time does not rollover to the next month.

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No-Fuss Security

If you want, we’ll host your website in a safe and secure environment to make it more difficult for hackers to compromise your website.

Update WordPress

Keeping WordPress updated is essential for the safety of your site. It helps to ensure your site is running the best it can, and free from bugs and hackers.

Update Plugins

Just like WordPress, plugins need updates too. They can provide bug and security fixes, new features, and make sure your plugins work with the newest WordPress.

Website Hosting

99.9% uptime guarantee and unlimited bandwidth ensure you can reach your potential customers at all times. We can also recommend hosting providers if need your own account.

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SSL Certificate

SSL is included with all our hosted websites. It secures your site for safe browsing and gives you SEO points. Plus, Google and customers expect it.

Weekly Maintenance

We check your website every single week to make sure things are working, free from bugs and viruses, and current with the latest software updates.

Backups

Regular backups of your files and database make it easier to fix your website in the unlikely event you get hacked or something goes wrong.

Uptime Monitoring

We check your website every 5 minutes to make sure it’s up and running smoothly. If something is wrong, we work to fix it as soon as possible.

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Enhanced Performance

We make sure your site is running as fast as possible so you don’t lose visitors or potential customers. Most sites load under 3 seconds.

Frequently Asked Questions

Will you host my website?

Absolutely! All our website maintenance plans include hosting with free SSL, daily website backups, uptime monitoring, Cloudfare CDN, and super fast speeds.

What happens if my website goes down?

The purpose of our maintenance plans is to prevent such things from happening. And so far, this has not happened. However, software as a whole is imperfect and things do sometimes break. In that situation, we’ll be notified and investigate as soon as humanly possible. We do everything we can to prevent your site from hackers or breaking, and will be ready to restore your site asap.

My site wasn't built by you, can you still maintain my site?

Although these plans have been set up for the sites we’ve built, we are open to building a long term relationship with new clients in need of our TLC. We want to make sure we can safely update your site and we require a one-time technical audit. We want to get familiar with your website and how it was built. During the audit, we’ll run through our list and make suggestions for improvements in order to proceed with a monthly plan.

Contact us for more details.

How does a maintenance plan benefit me?

The performance of your website depends on WordPress and its plugins running smoothly — and on the newest version. WordPress and plugins are regularly updated to fix bugs and add features.

The growth of your website, gaining new traffic, and keeping your site updated all need to be done in an error-free fashion.

Should I update WordPress and plugins myself?

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. We take great care to first backup your website, check the website, update everything, then check the website again for any changes.

Does the monthly time rollover?

Our website maintenance packages are set up like retainers. Every month, time slots are set aside for our maintenance clients. When requests come in, they go into the queue and are taken care of. Time does not rollover due to resource limitations.

How do strategy calls work?

Email is usually the best form of communication because we can respond quickly, however, we know some partners prefer a phone call. Strategy calls are only provided for the  Standard and All-In plans. These sessions are intended to help form a path for growth and improvements to your website and online presence. Many clients use this time for brainstorming or to ask for advice.

What if I need more hours?

If a task goes over your monthly allotment, we’ll let you know and get approval before proceeding. In these cases, the hours will be billed at our current support rate.

Ready for some peace of mind?

Still have questions? Shoot us an email.